Privacy Policy & Cookies

Thank you for choosing to shop with us. Your privacy and trust are very important to us. This Privacy Policy explains in detail how we collect, use, store, protect, and share your information when you visit our website, create an account, or make a purchase. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide you with a smooth and secure shopping experience. The information we collect includes:

1.1 Personal Information You Provide

This includes information you voluntarily submit, such as:

Full name
Billing and shipping address
Email address
Phone number
Payment information (card details processed securely via third-party processors; we do not store full credit or debit card numbers)
Account login information (encrypted)
Communications with our customer support team

1.2 Automatically Collected Technical Data

When you browse our website, we automatically collect:

IP address and approximate location
Browser type and device type
Operating system
Pages viewed, time spent, and clicks
Referring/exit pages
Date and time of access

1.3 Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar technologies to:

Keep items in your cart
Remember your preferences
Improve website performance
Analyze visitor behavior
Deliver personalized ads

(See Section 7 for detailed cookie usage.)

1.4 Information from Third Parties

We may receive information from:

Payment processors (transaction verification)
Shipping carriers (delivery status and tracking information)
Advertising platforms (ad performance data)
Fraud prevention services

2. How We Use Your Information

We use your information strictly for business purposes, including:

2.1 Order Processing & Fulfillment

Process payments securely
Ship orders to your address
Provide updates about your order status
Manage returns, exchanges, and warranties

2.2 Customer Support

Respond to inquiries and support tickets
Resolve product or shipping issues

2.3 Website Improvement & Analytics

Analyze user behavior to optimize website experience
Improve website speed, functionality, and security

2.4 Marketing & Personalization

Send promotional emails (only with your consent)
Personalize product recommendations and ads
Limit irrelevant or repetitive advertisements

2.5 Security & Fraud Prevention

Detect unauthorized account activity
Prevent suspicious or fraudulent transactions

3. How We Share Your Information

We do not sell your personal information. We may share your information only with trusted third parties to operate our business.

3.1 Payment Processors

Used to securely complete your purchase. These providers comply with PCI-DSS security standards.

3.2 Shipping & Logistics Partners

To fulfill orders and provide tracking information.

3.3 Technology & Hosting Providers

For website hosting, data storage, analytics, and performance enhancements.

3.4 Advertising & Analytics Platforms

Such as Google Analytics, Meta Ads, and similar providers.

3.5 Legal Disclosure

We may disclose information when required by law or to protect our rights, including:

Government or regulatory requests
Fraud investigations
Legal proceedings

4. Data Security Measures

We implement advanced security protocols to protect your data, including:

SSL encryption across our website
Encrypted passwords and account data
Restricted access to sensitive systems
Continuous server monitoring
Use of secure and industry-compliant third-party processors

While we follow industry best practices, no online system is completely risk-free.

5. Data Retention

We retain your data for as long as necessary to:

Complete transactions
Meet legal, tax, or accounting obligations
Maintain accurate business records

You may request deletion of your data at any time unless we are legally required to keep it.

6. Your Rights & Controls

Depending on your jurisdiction, you may have the right to:

Access personal information we hold about you
Request corrections or updates
Request deletion of your information
Request restriction of processing
Opt-out of marketing emails at any time
Request a copy of your stored data

7. Cookies Policy

Cookies help us ensure a smooth browsing and shopping experience.

7.1 Types of Cookies We Use

Essential Cookies: Required for cart functionality, checkout, and site navigation.
Performance Cookies: Measure website traffic and usage patterns.
Functional Cookies: Remember login details and user preferences.
Advertising Cookies: Deliver ads tailored to your interests.

7.2 Managing or Disabling Cookies

You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using certain site features, such as checkout.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third parties. We recommend reviewing their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors. If you believe a minor has provided information, please contact us immediately.

10. International Data Transfers

Your information may be transferred and stored on servers located outside your state or country. We ensure that all data transfers comply with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of the website indicates your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, contact us:

Email: Support@RedViperPC.com

We will respond within a reasonable timeframe.